Webinar

The Modernized Paratransit Framework: Reshaping How We Approach Strategy, Change Management and Delivery

About this webinar

Transit agencies are reevaluating their public transit systems at large. The paratransit and demand-response services that have remained unchanged for decades are now at a critical point of transformation, driven by advancements in technology and the innovation that companies like RideCo bring to the industry.

With their experience supporting successful transitions with urban and rural agencies all across North America, RideCo’s Treshia Hassell, Paratransit Operations and Technical Director; Sam Haas, Head of Solutions Engineering; and Clayton Goes, Director of Product; will share their insights in a compelling discussion that breaks down the process of modernizing paratransit services. Including the framework agencies need to consider to ensure alignment with their strategic plans and overarching organizational goals.

You will learn about:

  • Navigating change management and the importance of engaging stakeholders across all levels of the agency, including IT and operations department
  • Reevaluating total cost of ownership and identifying opportunities to increase operational and cost efficiency
  • Future proofing services through improving existing processes and leveraging advancements in technology like smart payment systems and artificial intelligence
  • Defining customers as both end users and agency staff, and how to operate and deliver paratransit service using a customer-centric approach
  • Procuring strong vendors and partnerships that align with the agency’s organizational goals, outlining outcomes-based objectives and requirements

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Transit isn't the only thing available on-demand!

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our speakers

Clayton Goes
Clayton Goes
Director of Product

Clayton is RideCo’s Director of Product where he leads the product development planning and implementation, and finds new opportunities for product improvement. Having been with RideCo for 8 years, he has grown with the platform and seen it adapt to the changing market needs. He served as Project Manager on our first service in Milton (Ontario) and now oversees a team of engineers and product managers, in addition to managing the product roadmap and technology strategy.

Sam Haas
Sam Haas
Head of Service Design

For over two years as part of the RideCo team of experts, Sam has been developing on-demand service models that solve client challenges and surpass their objectives! Sam has led the on-demand transit service modelling for Via Metropolitan Transit in San Antonio, Houston Metro, Los Angeles Metro, and more. His role often involves learning the ins and outs of the agency’s operations, developing and running rigorous real-time simulations to predict service outcomes, and completing operational cost models to understand the service’s impact.

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