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As the tenth fastest growing county in the United States, Concord Kannapolis Area Transit (Rider Transit) needed to find a versatile mobility solution that could improve service delivery for their existing paratransit program, while enabling the agency to efficiently scale operations to accommodate future demand from both an aging and increasing general population.
Previously using a legacy paratransit platform, Rider Transit was relying on manual and complicated processes that made it challenging to build institutional knowledge throughout ongoing staffing turnover and shortages. Rider Transit identified that they wanted to switch to a platform that could automate booking, scheduling, and dispatching—streamlining processes for staff while reducing the opportunity for manual error.
RideCo’s cloud-based paratransit software has enabled Rider Transit to transform their operations through automating booking, scheduling, and dispatching within a single platform. This has resulted in increased efficiency throughout their entire operations, delivering a 20% reduction in call center volume as an example. Simplifying previously manual processes has also streamlined knowledge transfer as the commingled paratransit and microtransit service is introduced and new staff members are onboarded.
