RideCo partners with MTA New York to implement the largest modernized paratransit service in North America
RideCo, the on-demand transit technology leader serving 5 of the 10 largest cities in the U.S., announced today it has been awarded a contract with MTA New York City Transit (NYCT) to adopt its industry-leading, cloud-based dynamic transit software for its Access-A-Ride paratransit service. .
RideCo and Regional Transportation Commission of Southern Nevada (RTC) Partner to Transform ADA Paratransit Service in Las Vegas
RideCo, the on-demand transit technology leader serving 5 of the 10 largest cities in the U.S., announced today that it has been awarded a contract with the Regional Transportation Commission of Southern Nevada (RTC) to transform its 450+ Vehicle Fleet ADA paratransit service operating throughout Las Vegas and the urbanized area of Clark County.
RideCo and Metropolitan Atlanta Rapid Transit Authority (MARTA) Develop Plan for Modernized Paratransit Service for Atlanta
RideCo, the on-demand transit technology leader serving 5 of the 10 largest cities in the U.S., announced today that it has won a contract with Metropolitan Atlanta Rapid Transit Authority MARTA to partner and provide Atlanta’s new modernized paratransit service, replacing their legacy software.
RideCo partners with innovative and progressive transit agencies and organizations to strive for what’s possible, delivering on-demand transit that enables more equitable, accessible, efficient, and cost-effective mobility. The success of these programs is supported by the industry's best customer service.
RideCo Launched AI Agent! ‍ With AI Agent, passengers can independently book, cancel, and track their on-demand transit rides without human intervention, while experiencing the same personalization and high level of customer service that typically comes with interacting with reservationists and other agents through the call center.
Taking on one of the largest paratransit transitions in the country meant thoroughly re-evaluating how paratransit has traditionally been operated and leaning into the capabilities that modern technology has to offer. We put our confidence in RideCo built on our long-standing partnership, and together we completed a successful transition within six months. With an accelerated time to value, we’re seeing significant improvements in both operational and cost efficiency, as well as the overall customer experience.
Michael Andrade, Vice President of Specialized Transit Service Operations, Houston METRO
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We’ve seen significant improvements. Where we are today, on-time performance is better than where we were with our previous software technology.
M.J. Maynard, Chief Executive Officer, RTC of Southern Nevada
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RideCo has delivered on their promises. [Even] as a large transit agency, everything has gone smoothly without any issues. I would encourage other agencies of our size not to be afraid. RideCo has been an outstanding partner in helping us embrace change, and I believe other agencies should take courage and follow the lead.
Since implementing RideCo’s platform, we’ve seen noticeable improvements in both service reliability and customer experience. Our team has observed more efficient scheduling and stronger on-time performance, which has translated to a smoother experience for our riders. … Riders have expressed greater satisfaction overall, especially with the ability to plan and manage trips more independently. It’s clear that modernizing our technology has had a real and positive impact.
Scott Marr, CEO and General Manager, MetroLink Tulsa
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Partnering with RideCo to launch MARTA Reach marks a major step forward in delivering more flexible, reliable, and accessible transit for our customers. By bringing on-demand rideshare technology to our paratransit riders and the broader MARTA system, we’re making it easier for people to get where they need to go and connect with our bus and rail networks, ensuring that every trip is more convenient and dependable.
End-to-End On-Demand Transit Software that is Driving Change
With patented technology, RideCo’s on-demand paratransit and microtransit software is changing the way agencies deliver mobility to their communities. Our comprehensive on-demand transit software streamlines and optimizes operations to improve service efficiency and productivity.
Award-Winning On-Demand Microtransit and Paratransit Solution
Our commitment to continuous innovation is building a foundation for the future of mobility. RideCo’s on-demand paratransit and microtransit software has been widely recognized for its impact on improving mobility in cities and municipalities across North America.
Move Towards Transit Equity with On-Demand Transit
RideCo enables agencies to provide more equitable and accessible paratransit and microtransit for the people in their communities—no matter why or where they are going. Our on-demand transit software supports diverse use cases to meet both the agency's and community’s mobility needs.
