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Prior to their partnership with RideCo, SEPTA was operating paratransit service using legacy software that was implemented fifteen years ago. With limitations in the previous software’s capabilities, alongside ongoing vehicle and driver shortages that systems across the country are facing, the agency was experiencing challenges operating and delivering a level of service that met the needs and expectations of customers today. In a bold step, SEPTA set out to future proof their transit system by adopting an industry-leading paratransit solution powered by RideCo’s on-demand transit technology.
SEPTA has seen a complete transformation of their paratransit operations across reservations, scheduling, dispatching, and eligibility management functions. The automation and continuous optimization enabled by RideCo’s platform has allowed the agency to reallocate resources that were required with manual processes, to long-term efforts that align with the agency’s goals of continually improving operational and cost efficiency, as well as overall service delivery.
In less than four months, operational efficiencies gained using RideCo’s industry-leading paratransit solution have resulted in more than $5M in annualized cost savings for SEPTA, with further cost savings projected as service optimizations are implemented to hit the project’s 12-month improvement targets.
