MENU
The completed implementation of SEPTA Access in February 2024 represented a significant milestone for the public transit industry—the definitive point when one of the largest transit systems in the United States, Southeastern Pennsylvania Transportation Authority (SEPTA), and RideCo set a preeminent example for how seamless the transition from legacy to next-generation, on-demand transit technology could be.
RideCo has delivered on their promises. [Even] as a large transit agency, everything has gone smoothly without any issues. I would encourage other agencies of our size not to be afraid. RideCo has been an outstanding partner in helping us embrace change, and I believe other agencies should be courageous and follow the lead.
Prior to their partnership with RideCo, SEPTA operated their paratransit service using legacy software. With limitations in the previous software’s capabilities, alongside ongoing vehicle and driver shortages that systems across the country are facing, the agency was experiencing challenges delivering a level of service that met the needs and expectations of customers today. In a bold step, SEPTA set out to future-proof their transit system by adopting an industry-leading paratransit solution powered by RideCo’s on-demand transit technology.
SEPTA has seen a complete transformation of their paratransit operations across eligibility, reservations, scheduling, and dispatching functions. Automation and continuous optimization enabled by RideCo’s platform has allowed the agency to reallocate resources that were once required with manual processes, to long-term efforts that align with SEPTA’s goals of improving operational and cost efficiency, as well as overall service delivery.
Throughout their partnership, SEPTA and RideCo have proudly set new industry standards for paratransit service delivery with the:
