With the challenges and changes that all transit agencies across the continent are facing, Southeastern Pennsylvania Transportation Authority (SEPTA) set out to take a disruptive approach in future-proofing their transit system through introducing an innovative mobility solution that better met the needs of SEPTA’s paratransit customers today and tomorrow.
The software systems that have long been used to operate paratransit services have become outdated over time. Without the continuous evolution of these legacy software systems, agencies like SEPTA have been experiencing challenges in operating and delivering efficient service, which significantly impacts the riders who depend on them. But with industry-wide hesitancy surrounding emerging technologies and concerns about change management, many agencies continue to be at a standstill.
Through the timely implementation of SEPTA Access, agencies have a preeminent example of how seamless the transition from legacy software to cloud-based technology can be. The partnership between SEPTA and RideCo has proudly set a new industry standard for the implementation of modern paratransit service, one that provides increased access and reliability to improve the everyday mobility of paratransit riders.
