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For nearly a decade, Shreveport Area Transit System (SporTran) used legacy software to operate an ADA paratransit program that served Shreveport and Bossier City in Louisiana. But in order to serve their growing customer base and ensure high utilization of their newly procured vehicles, SporTran wanted to explore commingling on-demand paratransit and microtransit services.
Before partnering with RideCo, SporTran transitioned from their previous provider to a second legacy software vendor. However, over the three-year contract, the agency discovered the software did not have the capabilities to efficiently commingle on-demand paratransit and microtransit sharing one vehicle fleet. Due to poor service delivery, SporTran’s high standard of customer service and satisfaction were significantly impacted until the implementation of RideCo's on-demand transit software.
Today, SporTran is efficiently commingling their paratransit and microtransit services. The dynamic capabilities of RideCo’s platform enable the agency to offer customers timely trip options within different service perimeters, such as door-to-door or stop-to-stop service, based on their user type—ensuring that the appropriate level of service is provided to each customer. Automated booking, scheduling, and dispatching further streamline operations, leveraging continuous optimization to increase vehicle utilization and overall service performance.
