AI Agent

Operational Innovation. Greater Efficiency. Personalized Experience.

With AI Agent, passengers can independently book, cancel, and track their on-demand transit rides without human intervention, while experiencing the same personalization and high level of customer service that typically comes with interacting with reservationists and other agents through the call center.

Harnessing the transformative capabilities of generative artificial intelligence, AI Agent enables transit agencies to efficiently manage high call center volumes and improve customer service levels using a completely automated AI-powered reservationist. Leveraging speech recognition and natural language processing, AI Agent offers a human-like approach to customer service through conversational tone and prompt responses.

How it works

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"Machine learning allows us to build software solutions that exceed human understanding and shows us how AI can innervate every industry."

Steve Jurvetson, Board Member SpaceX and Former Board Member of Tesla

RideCo’s [platform] optimizes requested rides to accommodate as many people with as few vehicles as possible to ensure riders reach their destinations in a reliable way.

The Town of Cobourg Staff Report

Improved Call Center Efficiency

Address challenges with staffing shortages and high call center volumes by increasing resources and call handling capacity, as well as expediting information retrieval, to reduce wait and hold times for passengers.

Personalized Customer Service

Whether assisting a paratransit or microtransit passenger, AI Agent uses service eligibility and Profile Manager data to provide a personalized booking experience, offering ride options that are only appropriate for their passenger type.

Human-Centric Technology

Reservationists and other call center agents can leverage AI Agent to manage routine bookings, trip updates, cancellations, as well as general inquiries, freeing up their time to focus on more complex calls. This collaboration allows call centers to consistently provide high quality customer service, while efficiently scaling handling capacity.

95%

average on-time performance

Shreveport and Bossier City, Louisiana

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4.9/5

average star trip rating

Loudoun County, Virginia

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95%

on-time performance

Cobourg, Ontario

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$110,797

annual cost savings in revenue hours

Concord and Kannapolis, North Carolina

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Solver

Industry-leading cloud-based routing optimization system to drive operation efficiency while promoting high customer satisfaction.

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Instant Assign

Avoid scheduling uncertainty by assigning rides to scheduled vehicles immediately upon booking.

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Commingling

Serve both microtransit and paratransit rides with the same fleet by picking up and dropping off microtransit passengers at flex stops and paratransit passengers at doorsteps.

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AI Agent

Transform Your Transit System with RideCo On-Demand Transit Software

Transform Your Transit System with RideCo
On-Demand Transit Software