Sub Processor

RideCo was built to solve North America’s transit challenges. We transform your transit system to make it convenient to ride and cost-effective to operate.
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Last Updated: March 4th, 2022

 

To support RideCo in delivering the Services, RideCo engages third-party service providers as Sub-Processors.

 

This page identifies our Sub-Processors, describes where they are located, lists the services they provide to us, and identifies the type of Personal Information processed.

 

Our business needs may change from time to time and RideCo will periodically update this page to provide notice of additions and removals to our list of Sub-Processors.

Sub-Processor Name and Contact Information Processor Activities Types of PI Processed Data Subject Types Locations
Braintree (PayPal)

www.braintreepayments.com 		Payment services Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. Payment card, email address, billing address United States/Canada
Stripe

www.stripe.com 		Payment services Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. Payment card, email address, billing address United States/Canada
Zendesk

www.zendesk.com 		Customer support ticketing Zendesk provides a support portal where customer support tickets submitted by users via the RideCo platform are stored, processed and responded to. Email address, phone number, screen name, user support ticket content United States
AppsFlyer

www.appsflyer.com 		Marketing campaign tracking AppsFlyer provides marketing campaign tracking services to measure effectiveness of activities by tracking device IDs. Device ID's United States
Google

www.google.com 		Mapping, geocoding and address lookups Google provides maps and address related services, including address auto-complete and reverse geocoding. Location information, Search address information United States
Mailchimp

www.mailchimp.com 		Email campaigns Mailchimp provides mass mailing campaign services to known user lists. Email address, screen name, email content United States
Twilio

www.twilio.com 		SMS and voice services Twilio provides anonymous calling features and SMS sending for ride and system updates to known users. Phone number, SMS content including potential ride address information United States
OneSignal

www.onesignal.com 		In-app push notifications OneSignal provides in-app notifications sent to known device IDs for ride and system updates as well as marketing campaigns and information. Device ID's United States
Tableau

www.tableau.com 		Data visualization Tableau provides online visualization services of data sets. Operational data United States
Amazon AWS

www.aws.amazon.com 		Web hosting Amazon Web Services (AWS) providers cloud based server and database hosting. All platform data is stored in the AWS cloud, but access is controlled by RideCo employees, and all data is encrypted and effectively inaccessible to Amazon. AWS is also used as an email sending service for the platform. All platform and operational data, email addresses, email content United States
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