Doing More with Less: How Milford Transit Built Smarter Paratransit Operations

Transit agencies today face the challenge of doing more with less—while maintaining accessibility, reliability, and equity. Milford Transit’s Milford Micro program demonstrates how technology-driven modernization can transform paratransit services, reduce operational complexity, and improve customer satisfaction.

In this session, Milford Transit leadership and RideCo team will share practical lessons on how, when, and why to upgrade your transit operations, including:

In this webinar, you'll learn about:

• Modernization and technology adoption: How to implement on-demand software and optimize operations without disrupting riders
• Paratransit transformation: Insights from Milford Transit’s journey using RideCo's on-demand transit software to improve service reliability, efficiency, and rider experience
• Change management:  Strategies to overcome resistance, particularly among drivers and foster adoption of the new systems
• Operational insights: Tips on dynamic routing and integrating microtransit with existing services

Don’t miss this opportunity to hear how Milford Transit modernized its paratransit program and gain actionable insights you can bring to your agency.

‍