• Why RTC Took the Leap: The key operational and customer considerations that led RTC to pursue modernization rather than continue using its legacy technology
• Lessons From the Transition: How RTC, Transdev, and RideCo worked together through challenges involving data, hardware, operating policies, and day-to-day service delivery—and what agencies should consider before going live
• Driving Operational Efficiency: How automation streamlined staff workflows and improved ADA certification processes, and self-service booking, tracking, and notifications reduced call volume
• What Modernization Makes Possible: The meaningful improvements RTC has seen since launch, including higher on-time performance and a significant reduction in excessive late trips, along with opportunities for continued innovation

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Fill out the form to learn real-world insights from one of the most prominent agencies in the country—and how they successfully navigated the modernization journey, together with their partners.