Eligibility Management

Manage, review, and approve service applications all in one platform.

An end-to-end digital application management system that enables agencies to easily access and process applications for paratransit and specialized services. Efficiently manage, review, and respond, with decisions seamlessly flowing into booking options.

How it works

Apply

Eligibility Management through RideCo’s platform enables riders to apply for service directly from a website or scanned paper form, which automatically creates a new profile or updates an existing one.

Review

The entire review process, including healthcare provider validation, mobility assessments, and application tracking, can all be configured to match existing agency workflows and support change management. This maintains the approved and familiar review process for staff, while introducing automation to process applications more efficiently.

Action

Single-action approval simplifies and reduces the workload for staff by automatically adding riders to the applicable services, generating and sending response letters, and updating passenger profiles according to business rules.

What does it do?

Streamline eligibility management through standardizing processes with automated customized workflows.

35%

increase in monthly ridership

Niagara Falls, Ontario

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5.2

average passengers per vehicle hour

Riverside County, California

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64%

average shared rides

Leavenworth, Kansas

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67%

average shared rides

Guelph, Ontario

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Commingling

Serve both microtransit and paratransit rides with the same fleet by picking up and dropping off microtransit passengers at Flex Stops and paratransit passengers at doorsteps.

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