Whether managing driver call-outs, late boardings and no shows, traffic incidents, or vehicle breakdowns, Solver, RideCo’s patented optimization engine, distributes all impacted trips across the available fleet and reoptimizes manifests against guaranteed arrival times, historical and real-time traffic conditions, driver breaks, vehicle locations, and more.
When high-pressure, stressful scenarios leave dispatching teams in response mode and often settling for the first available option, RideCo’s paratransit dispatching software delivers automated and continuous optimization to maintain operational efficiency and vehicle productivity, while minimizing service disruptions.
Dispatching teams gain complete visibility into service performance using Operations Center, the centralized dashboard suite that streamlines paratransit operations and monitoring. Within a single interface, dispatchers can see and adjust manifests, track dedicated and non-dedicated vehicles in real time, and utilize performance dashboards such as Driver Alerts, for detailed insight into service delivery. This eliminates the need to switch between systems, enabling dispatching teams to respond quickly and confidently with full context of each operational event.
Within Operations Center is the Driver Alerts and Dashboard, a dispatching tool that provides real-time visibility into driver behaviors that negatively impact service levels. Through an aggregated view that flags late pick-ups and drop-offs, missed waypoints, or deviation from expected steps, dispatchers can proactively address performance concerns and provide notes to support coaching or additional training. One of the most important tools for teams using RideCo’s paratransit dispatching software, the Driver Alerts and Dashboard helps dispatchers promptly resolve issues to ensure service continues running on time.
Using RideCo’s paratransit dispatching software, dispatching teams can streamline communication from the command center to drivers out on the road, and then to paratransit riders. All optimizations made by Solver or dispatchers through the Operations Center are synchronized with the Driver App, the in-vehicle app that provides turn-by-turn audiovisual navigation and support. Drivers are notified in real time of changes to their manifest through the app and riders receive updated ETAs through the Passenger App, Short Message Service (SMS), or Interactive Voice Response (IVR) systems, eliminating back and forth radio and phone communication.
