From paratransit application intake, assessments, and interviews, to determinations and recertifications, each step in the process is tracked and managed in a centralized location using RideCo’s Eligibility Management platform. Workflows are customized and configured to each team’s requirements and then automated to reduce manual and repetitive administrative tasks. RideCo’s Eligibility Management platform is a comprehensive solution that streamlines the end-to-end eligibility process, enabling simplified and proactive compliance with ADA and FTA regulations.
RideCo’s Eligibility Management platform offers automated, set-it-and-forget-it record tracking and status monitoring. Eligibility teams and riders are notified of upcoming status changes such as determinations, expirations, and recertifications, as well as when applications or forms are missing information, to keep records completed and up to date and avoiding inappropriate access or service disruptions for eligible riders.
Each step in the eligibility process is tracked, timestamped, and compiled into reports. From application intake and determination dates, to appeals and recertifications, RideCo’s Eligibility Management platform provides a complete audit trail that enables agencies to streamline and proactively manage reporting for ADA Compliance and Triennial Reviews.
With RideCo’s Eligibility Management platform, letters can be configured to automatically generate at certain steps within an agency’s custom workflow, reducing the manual effort required with creating and sending alerts and letters for approvals, denials, conditional eligibility notices, expiration warnings, and more. These communications are supported in multiple languages and accessible formats to help agencies serve a broader range of riders and ensure compliance with communication requirements under the ADA.
RideCo’s Eligibility Management platform offers a range of digital forms, including applications, assessments, doctor verifications, recertifications, and more, to facilitate faster processing times.
Paper forms can also be scanned using AI Form Processing, an optical character recognition (OCR) tool that extracts and auto-populates data fields that sync with RideCo’s Profile Manager, its centralized rider information database, eliminating manual and duplicative data entry and reducing opportunities for human error.
