Meeting internal and external data reporting needs, including Federal Transit Administration (FTA) and National Transit Database (NTD) requirements, can be labor intensive, often calling on IT teams to create database queries. Using Data Insights, the comprehensive data reporting suite with standardized canned reports and raw data exports, as well as data visualization tools that include the Performance Dashboard and API integrations with business intelligence platforms such as Power BI and Tableau, RideCo’s paratransit software provides user-driven data reporting that reduces reliance on IT teams, supporting data-informed decision making across all paratransit functions.
Replacing specialized infrastructure and on-site servers, cloud-based solutions such as RideCo eliminate the need for laborious design, development, and maintenance which contribute to higher operating overhead. Using RideCo’s cloud-based paratransit software, IT teams transition to a shared responsibility model in that the end-to-end development lifecycle is handled externally and use automated processes that manage maintenance at scale. All communications also occur over secure encrypted web channels, improving overall cybersecurity posture.
Operating on commercial off-the-shelf (COTS) hardware, RideCo’s paratransit software lessens the effort needed from IT teams to procure, develop, and test custom in-vehicle architecture. Consolidating dispatching communications such as radio, Global Positioning Systems (GPS), Automatic Vehicle Location and Monitoring (AVLM), Mobile Data Terminals (MDT), Automatic Passenger Counters (APC), and integrations with fare media and collection systems into a one-tablet solution speeds up implementation timelines and makes field replacements easier with hardware that is readily available within the market.
With the transition to the shared responsibility model, business continuity and disaster recovery (BCDR) is handled externally by RideCo. When IT teams would be required conduct a business impact analysis, build an asset inventory, and prepare comprehensive contingency plans, RideCo is trusted to oversee operational responsibilities such as uptime and cybersecurity, as well as BCDR, through highly available and secure infrastructure.
The need to align access policies and procedures, maintain secure connections, and manage permissions and authentication across systems is time consuming and increases the potential for errors and security vulnerabilities. RideCo’s paratransit software supports centralized access control using Single Sign-On (SSO), enabling IT teams to streamline user management across paratransit functions and ensure compliance with agency-wide IT governance policies.
