Using RideCo’s industry-leading paratransit software, executive leadership can overcome budget and funding constraints with more surety, achieving greater cost efficiency with automation and continuous optimization.
Automation drives operational efficiency through streamlining processes and reducing manual effort across each paratransit function, and patented continuous optimization technology with Solver increases passengers per vehicle hour and overall fleet productivity to decrease deadhead mileage. With these outcomes, executive leadership see more efficient resource reallocation, at the same time improving service delivery and quality.
From filling in applications to booking and using services, the end-to-end paratransit customer journey is completely transformed with the implementation of RideCo’s paratransit software. Offering streamlined eligibility processes, independent booking options, enhanced communication, and increased trip visibility, all contribute to an empowered rider experience.
Efficient service delivery through automation and continuous optimization results in higher on-time performance, shortened on-board times, and less missed trips, translating to improved customer satisfaction and positive public perception of transit agencies and their paratransit offerings.
In replacing resource-intensive implementation and the ongoing maintenance of on-site servers and custom in-vehicle architecture, RideCo’s cloud-based paratransit software future-proofs technical infrastructure with a cost-efficient and scalable solution. As both technology and threats continue to change, RideCo strengthens its security and business continuity and disaster recovery (BCDR) procedures, complying with National Institute of Standards and Technology (NIST) guidelines and independent auditing with the American Institute of CPAs for System and Organization Control (SOC) reporting.
Integrations with other systems and technologies are also seamless using RideCo’s paratransit software, enabling transit agencies to be at the forefront in both industry and innovation.
Whether expanding service access or coverage, introducing microtransit, or commingling paratransit and microtransit, RideCo’s on-demand transit technology increases operational efficiency so transit agencies can scale capacity without additional resources or a system overhaul. Built on flexible and scalable architecture, each RideCo product, feature, and integration evolves with agency partners’ needs, meaning executive leadership can introduce new mobility models that align with changing customer expectations and industry trends, in addition to funding opportunities that encourage their adoption.
Data Insights within RideCo’s paratransit software equips executive leadership with the tools needed to lead with confidence during service performance reviews, strategy and budget planning, and board presentations or reporting. Using data visualization tools such as Performance Dashboard and a comprehensive data reporting suite, in addition to reliable and secure data API integrations, executive leadership can readily access operational intelligence to make data-informed decisions that minimize risks, address areas for improvement, and leverage opportunities that support their agencies’ strategic, long-term goals.
Americans with Disabilities Act (ADA) and Federal Transit Administration (FTA) compliance are proactively managed through automated workflows, enabling end-to-end eligibility tracking with full audit trails. Preparing National Transit Database (NTD) submissions and responding to federal audits is further simplified using a comprehensive data reporting suite that includes access to raw exports, ensuring executive leadership can depend on clean and accurate data to hold accountability and maintain trust with governing bodies and funding sources.
