Paratransit

An Innovative Approach to Paratransit Software

Personalized transport supplementing fixed routes, serving those with mobility needs. RideCo’s paratransit software ensures equitable, personalized service for independent mobility, enhancing agency efficiency while prioritizing accessibility and inclusivity in public transit.

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Paratransit

An Innovative Approach to Paratransit Software

On demand is a great service! The positive feedback from passengers is that the service is convenient and easy to use.

Robin Gerus, General Manager, Guelph Transit

"I have been very pleased with RideCo’s support in putting everything together. The team has been accommodating and helpful, which is nice to see for an agency—more than I could ever ask for."

Bruce Lindner, Executive Director, PCACS

Automate Manual and Time-Consuming Processes

Improve resource efficiency by automating booking, scheduling, dispatching, and eligibility management using one cloud-based transit software

Increase Productivity and Ridesharing

Leverage dynamic routing and continuous optimization to achieve greater vehicle utilization and increase overall service capacity

Enhance and Personalize the Passenger Experience

Provide same-day ADA on-demand paratransit service with reliable on-time performance, increased ride transparency, and timely communication through text- and call-based notifications

Enable Independent Mobility and Trip Management

Empower passengers with disabilities through our on-demand transit service. RideCo’s paratransit and microtransit software provides an inclusive booking system that offers riders the option to book their trips on demand or in advance using their smartphone, the web booking portal, or through the call center

"We wanted to find a platform that was user friendly, where customers could make their own trip requests just like they do with TNCs—we wanted our riders to have the same type of experience. We saw what the folks over at San Antonio were doing with RideCo, … so we started a pilot and we’ve been moving forward ever since."

Auturo Jackson, Vice President of Specialized Transit Services, Houston METRO

A Cost-Effective Solution to the Challenges in Delivering Paratransit

Using RideCo’s Paratransit Solution, transit agencies can increase system capacity by up to 30% or more using the same vehicle hours and workforce.

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The On-Demand Transit Solution.

Innovation That Sets a New Standard

With recent advancements in technology, transit agencies have the opportunity to leverage cloud-based paratransit software to improve operational efficiency and enhance the level of service they provide to their customers.

Instant Assign

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Configuration Optimizer

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Solver

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Dynamic Breaks

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Performance Dashboard

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Commingling

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411

total vehicles available

Philadelphia, Pennsylvania

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95%

average on-time performance

Shreveport and Bossier City, Louisiana

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14%

reduction in cost per passenger

Tulsa, Oklahoma

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$5M+

annualized cost savings

Philadelphia, Pennsylvania

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14%

reduction in cost per passenger

Tulsa, Oklahoma

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54%

reduction in call center bookings

Houston, Texas

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95%

average on-time performance

Shreveport and Bossier City, Louisiana

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$5M+

annualized cost savings

Philadelphia, Pennsylvania

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Automate Manual and Time-Consuming Processes

Increase Productivity and Ridesharing

Enhance and Personalize the Passenger Experience

Enable Independent Mobility and Trip Management

*RideCo has been delivering as much as a 40% increase in productivity for some of our clients.

The On-Demand Transit Solution.

A Seamless Transition from Traditional Paratransit Software to RideCo’s Cloud-Based Paratransit Routing Software

L.J. Weslowski, Transit Director at Concord Kannapolis Area Transit, shares how the RideCo team provided in-depth, hands-on training and launch support to ensure a seamless transition—a testament to the level of customer service that RideCo provides its agency partners to enable success.

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Paratransit

Case Studies

Houston, Texas

METRO Partners with RideCo to Modernize Public Dial-A-Ride Service Throughout Houston

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Loudoun County, Virginia

Loudoun County Implements Automated On-Demand Solution, Increasing Productivity by More Than 15%

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Porter County, Indiana

RideCo On-Demand Transit Improves Productivity for In-Demand Paratransit Program

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RTC Southern Nevada's Journey with On-Demand Transit

ON-DEMAND

RTC shares everything you need to know about their on-demand transit program, from planning and implementation to outcomes and expansion.

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Modernizing Paratransit: A New Era of Dial-A-Ride

ON-DEMAND

John and Lindsay go in-depth on how modernizing Guelph Transit’s paratransit technology improved service quality for passengers and simultaneously increased efficiency.

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Reimagining Paratransit: High Performance Living Through New Technology

ON-DEMAND

Learn about Rider Transit's innovative approach to building a modern paratransit system with cloud-based software.

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Making the Shift: Transitioning From Traditional Paratransit Software to a Modern Cloud-Based Solution

As paratransit evolves, modern service delivery is essential to ensuring that transit’s most vulnerable customers have equal access to mobility.

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The Commingling Service Model: A Unified Paratransit and Microtransit Solution to Meet Today's Challenges

Solution designed to combine, or commingle, different programs to address challenges of allocating resources effectively and avoid underutilization.

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An In-Depth Analysis of On-Demand Transit Use Cases: Paratransit

On-demand transit modernizes and improves existing paratransit services by providing an accessible, reliable, and efficient solution.

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A New Era of Paratransit

Transform Your Transit System with RideCo

Learn how your agency can improve operational efficiency and enhance service levels with RideCo’s industry-leading Paratransit Solution.

Learn how agencies are making transit more convenient to ride and cost effective to operate using our industry-leading software.

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The On-Demand Transit Solution.